Custom & Personalised Embroidery: Items with personal details (e.g., names, initials, dates, phrases) are non-refundable and non-exchangeable unless faulty or damaged.
Accent Colour Changes: Accent colours can be customised freely.
Change of Mind: Please place your order thoughtfully. No returns, refunds, or cancellations are accepted for change of mind once the design process has begun.
Faulty or Damaged Items: Report within 48 hours of delivery with your order number and detailed photos to threadn.us@gmail.com
Return Shipping: Customers cover return shipping unless the item is confirmed faulty or incorrect.
Our Fairness Promise: Each order is thoroughly checked. If an issue arises, we will work with you to resolve it fairly.
